Return & Refund Policy

At Maison De Rêve, we want you to be satisfied with your order. Please review our return and exchange conditions before making a request.

Returns & Exchanges

You may request a return or exchange within 14 days of receiving your order, provided that the item:

• Is unused and unworn

• Has not been washed

• Is in its original condition

• Has all original tags and packaging attached

• Shows no signs of perfume, makeup, stains, damage, or alteration

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene reasons, certain items may not be eligible for return or exchange if they have been worn, tried on in a way that affects their condition, or have had their hygiene seals or protective packaging removed.

Any item marked as Final Sale or Non-Returnable at the time of purchase cannot be returned or exchanged unless it arrives damaged or incorrect.

Exchanges

If you would like to exchange an item for another size, color, or product, please contact our customer support team within the return period.

Exchanges are subject to product availability.

The customer may be responsible for the shipping costs associated with an exchange unless the item received was damaged, defective, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

If approved, your refund will be processed using the applicable payment method.

For Cash on Delivery orders, refunds may be issued through a bank transfer, mobile wallet, or another available refund method agreed upon with our customer support team.

Original shipping fees are generally non-refundable unless the return is due to an error from Maison De Rêve.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible and provide:

• Your order number

• Clear photos or videos of the item

• A description of the issue

If the issue is confirmed, Maison De Rêve will arrange the appropriate replacement, exchange, or refund without charging you additional shipping fees.

Return Shipping

For returns made due to a change of mind, incorrect size selection, or personal preference, the customer may be responsible for return shipping costs.

If the return is caused by an incorrect, defective, or damaged item sent by us, Maison De Rêve will cover the applicable return shipping costs.

Refused or Unreceived Orders

If an order is refused at delivery without a confirmed product issue, or if the courier is unable to complete delivery because the customer cannot be reached, shipping charges may apply to any future reshipment.

How to Request a Return or Exchange

To start a return or exchange request, contact Maison De Rêve Customer Support through our official contact channels and provide your order number and the reason for your request.

Please do not send any products back before receiving instructions from our team.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact Maison De Rêve Customer Support through our official communication channels.