Shipping Policy

At Maison De Rêve, we work to make sure your order reaches you safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–2 business days after confirmation.

Once your order has been prepared and handed over to the courier, you may receive a confirmation message or tracking information when available.

Delivery Time

Estimated delivery times within Egypt:

• Cairo & Giza: 2–4 business days

• Other Governorates: 3–7 business days

Delivery times are estimates and may vary depending on your location, courier availability, weekends, public holidays, or unexpected circumstances.

Shipping Fees

Shipping fees are calculated based on the delivery location and will be displayed during checkout before completing your order.

Any free-shipping promotions will be clearly displayed on our website when available.

Order Confirmation

Please make sure your:

• Full name

• Phone number

• Address

• Governorate

• Area

are entered correctly when placing your order.

Our team or delivery partner may contact you to confirm your order or delivery details.

Delivery Attempts

The courier may contact you before delivery. Please make sure your phone number is available and reachable.

If the courier is unable to reach you or deliver the order after the allowed delivery attempts, the order may be returned to us.

Additional shipping fees may apply if you request the order to be shipped again.

Changing Your Address

If you need to change your delivery address, please contact us as soon as possible before the order is shipped.

Once an order has been handed over to the courier, we cannot guarantee that the delivery address can be changed.

Delayed Orders

Occasionally, deliveries may experience delays due to courier operations, high-order periods, public holidays, weather conditions, or circumstances outside our control.

If your order is significantly delayed, please contact us and our team will assist you.

Damaged or Incorrect Orders

If you receive an incorrect item or your order arrives damaged, please contact us immediately and provide:

• Your order number

• Photos or videos showing the issue

• A brief description of the problem

Our team will review the case and assist you according to our return and exchange policy.

Contact Us

For any questions regarding shipping or your order, please contact Maison De Rêve Customer Support through our official contact channels.

We’ll be happy to assist you.